Frequently Asked Questions
Everything you need to know about our fresh-baked treats delivered to your door.
How are the cupcakes packaged for shipping?
We use custom-designed inserts and thermal packaging to ensure your cupcakes stay secure and fresh. Each box is refrigerated during transit to maintain the perfect texture and flavor.
Can I place a custom order for a special event?
Absolutely! We offer custom flavors, colors, and decorations for weddings, birthdays, and corporate events. Please contact our team at least two weeks in advance for large orders.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of both gluten-free and vegan cupcakes. While we take every precaution to avoid cross-contamination, please note that all our treats are baked in a facility that handles wheat, nuts, and dairy.
What is your delivery window?
We offer next-day delivery for orders placed before 2:00 PM. You can also schedule a specific delivery date during the checkout process to ensure your treats arrive exactly when you need them.
What is your return policy for perishable goods?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with your delivery, please contact us within 24 hours for a replacement or refund.
How should I store my cupcakes once they arrive?
For the best experience, we recommend enjoying your cupcakes at room temperature. If you aren't eating them immediately, store them in an airtight container in the refrigerator for up to 3 days.